Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags or packaging, and accompanied by proof of purchase.

To start a return, contact us at shopstelika@outlook.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Please include your order number and clear photographs of the item and packaging when applicable.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Special-order items

  • Gift cards

  • Items marked final sale

Because custom and personalized products are made specifically for you, they are final sale unless they arrive damaged, defective, or incorrect.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

If you would like a different item, the simplest option is to return the eligible item in accordance with this policy and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, as required by applicable law.

Returned items must be in the same condition in which they were received, unused, with original tags or packaging where applicable, and accompanied by proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received the refund, contact us at shopstelika@outlook.com.