Shipping
Every STELIKA order is prepared with care. Because many of our items are handmade, processing times may vary by product. Please check the individual product listing for the current processing time before ordering.
Once your order ships, tracking information will be provided when available.
Please double-check your shipping address before submitting your order. STELIKA is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.
Returns & Exchanges
We want you to love what you receive from STELIKA.
Returns and exchanges may be accepted on eligible, unused items in their original condition. Please contact us within 14 days of delivery if you would like to request a return or exchange.
Unless the item arrived damaged or there was an error with your order, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Personalized & Custom Items
Because personalized and custom-made products are created specifically for you, they are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.
A Note About Handmade Items
Small variations in pattern placement, stitching, color, or other details may occur in handmade products. These subtle differences are part of what makes each STELIKA piece unique and are not considered defects.
If you have a question about an order before purchasing, please contact us. We're happy to help.
STELIKA
Handmade with heart, rooted in strength.